Shipments and refund

Your pack shipment

Packages are generally dispatched within 15-20 days after receipt of payment and are shipped via different transporter companies. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Refund Policy

As a general rule, Flamencodesign Fashion S.L. does not accept any changes or refunds unless where the features of the received product do not match the ones of the order and it is clear it is due to our fault. In this case Flamencodesign Fashion S.l commits to refund the cost of the ordered products. If it is considered appropiate by the client, the customer should return the package with the unused ítem to the following address: Flamencodesign Fashion S.l C/ Correduría 42,41002, Sevilla (SEVILLA).

The customer shall have a period of ten days from the product receipt to inform about the noticed defect and claim for the refund. The customer should have to inform by means of an e-mail to info@flamencodesign.eu.

The customer can return any purchased item if any of the above mentioned conditions occur provided the item has not been used and it retains its original packaging. No refunds are allowed if the product is damaged (use, handling, breakage), or in case of incidents beyond Flamencodesign Fashion S.L. sphere.

In case a product other than that requested by the client was delivered by mistake from Flamencodesign Fashion S.L.,the customer will receive the correct product with no additional charge.

For any event related to the refund of the products you may contact us at our e-mail address info@flamencodesign.eu.